Rob Jolles
Who doesn’t need to influence people? And who wouldn’t want to get better at it? Odds are next to no one. Whether at work or in life, on issues big or small, people seek to change minds as a matter of course. What’s more, the vast majority (you included, surely) have good intentions, and genuinely wants to influence, not manipulate. But what’s the difference between influence and manipulation? How can you actually distinguish them? And how, in the real, increasingly gray world, can you know for sure you’re not crossing a line? Rob Jolles has devoted his life’s work to the answers.
Audience Take-Aways
•Recognize the difference between influence and manipulation.
• Learn how to create trust in any conversation.
• Understand a repeatable, predictable process that creates urgency for change in another person’s mind.
• Recognize other’s decision points, and how to effectively test where others are in his or her decision-making process.
• A Mental Agility® audience challenge that provides lasting lessons in not just questioning, but listening.
